To create a new user, access the SAP Support Portal and log in. Follow these steps:

  • Click on the “Access my Launchpad” icon.
  • Scroll to the bottom of the page to find “SuccessFactors Administration.”
  • Select the “Support User Management” tile.
  • Click “Request User” at the bottom right of the page.
  • Provide the requested user information on the following page.
  • To grant authorization to the user, follow these steps:
    • Click on “Users.”
    • Select the “Authorization” button at the top left of the page.
    • Edit the authorization access for users by clicking the pencil icon on the right side of the page.
    • To check authorization access for existing users, select the “Existing Authorizations” button on the top row.